Credit Card Specialist III

Location: Pine Bluff, Arkansas, United States; onsite

Company

hirify.global provides banking products and services through its operational and customer-focused teams.

What you will do

• Serve as the credit card operations subject matter expert and first-line resource for operational problem solving.
• Process credit card transactions, incoming transfers, returned payments, exception items, unposted items, wire transmissions, and drawdown requests.
• Monitor and investigate account and transaction activity for fraud and disputes, and review fraud prevention and compliance reports.
• Resolve escalated employee and customer inquiries while coordinating non-routine resolutions with the supervisor.
• Support workload delegation, quality and timeliness reviews, process improvements, and special projects.
• Train new specialists and provide backup support to credit card specialists and the credit card accountant.

Requirements

• Three or more years of related experience required; banking operations or customer service experience preferred.
• Some college or university experience or an associate degree preferred.
• Ability to lead the work of other associates, solve practical problems, and operate accurately in a high-volume environment.
• Knowledge of state and federal banking compliance regulations and bank operational policies.
• Strong organizational, time-management, verbal, written communication, and interpersonal skills.
• Proficiency with Microsoft Office, the Navigator system, and electronic communications.

Culture & Benefits

• Full-time role within a team-oriented banking operations environment.
• Work involves collaboration with employees and customers across the organization.
• Required compliance training and adherence to applicable laws, regulations, policies, and procedures.