Site Manager, Customer Engineer - ESMC Long-Term Assignment (Semiconductor)

Location: Hsinchu, Kaohsiung, Linkou, Taichung, or Tainan, Taiwan; two-year long-term assignment in Dresden, Germany. Onsite customer and fab work with 50% travel. Relocation is not eligible.

Company

hirify.global provides materials engineering solutions, equipment, and services for semiconductor and advanced display manufacturing.

What you will do

• Lead Customer Engineers supporting the TSMC global account in Taiwan and Germany.
• Coach local managers and engineers, develop team skills, manage performance, and support career planning.
• Build customer relationships, conduct regular customer visits, and host weekly customer meetings.
• Coordinate with product divisions, technical support, training, spares, reliability, sales, and field engineering.
• Manage system installation planning and execution, escalations, RMA procedures, engineer-hour tracking, and operational reporting.
• Drive tool uptime, KPI performance, cost efficiency, margin improvement, and district financial forecasting.

Requirements

• At least 3 years of people management or leadership experience.
• At least 10 years of experience in the semiconductor industry.
• Experience with equipment suppliers or vendor-side field service organizations.
• After-sales service business acumen and the ability to build long-term customer relationships.
• English and Chinese communication skills are required.
• Availability for a two-year assignment in Dresden, Germany and 50% travel is required; relocation eligibility is not provided.

Nice to have

• Customer interface experience in a vendor field service team.
• Additional after-sales service business experience.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Health and wellbeing programs supporting employees at work and at home.
• Regular employment with full-time status.
• Equal opportunity employment practices.