Account Manager-BIN Sponsorship (Fintech)

Location: Columbus, OH, United States. Workplace type: Office.

Company

hirify.global provides banking and merchant services to business clients.

What you will do

• Manage a portfolio of mid-market and large enterprise clients, serving as their day-to-day contact and trusted advisor.
• Increase client satisfaction, loyalty, revenue, and profitability through operational support, service delivery, and product consultation.
• Resolve client issues and escalations collaboratively with internal and external teams.
• Identify cross-selling opportunities and introduce technology solutions that increase customer value.
• Advise clients on industry trends, regulatory changes, PCI compliance, and card brand releases.
• Negotiate contract renewals and present quarterly performance metrics and strategic insights to management.

Requirements

• Bachelor’s degree.
• 10+ years of experience in the merchant services industry, including customer service, sales, implementations, relationship management, or project management.
• 10+ years of experience with credit card processing, transactions, operational support, and card brand rules.
• 10+ years of experience building business relationships and selling solutions aligned with client needs.
• Experience with Word, Excel, Salesforce, and other software systems.
• Strong communication, presentation, conflict resolution, troubleshooting, and strategic thinking skills.

Nice to have

• Experience presenting to senior executives.
• Track record of exceeding sales and account management objectives.
• Willingness to travel as needed.

Culture & Benefits

• Full-time, exempt position.
• Specific work arrangements are provided by the hiring team; some positions may offer flexible office and work-from-home arrangements.
• Equal opportunity and tobacco-free hiring practices.