Customer Business Operations Specialist III (Semiconductor)

Location: Austin, Texas, or Santa Clara, California, United States. Travel required up to 10% of the time; relocation is not eligible.

Salary: $92,000–$126,500 annual target total cash range, with potential bonus and stock award eligibility.

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Support demand planning, delivery management, and fulfillment activities for strategic customer accounts.
• Coordinate customer commitments and complex orders with Sales, Business Management, WWOPS, Finance, Order Management, and other functions.
• Identify delivery, operational, contractual, and revenue-related risks and support mitigation and issue resolution.
• Support customer agreements, enhanced terms, entitlement activities, and accurate maintenance of business documentation.
• Gather and analyze customer and operational data, prepare recurring reports and performance metrics, and support management reviews.
• Identify process gaps and contribute to projects, continuous improvement initiatives, and adoption of new business tools and processes.

Requirements

• Bachelor’s degree or equivalent experience.
• 4–7 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Customer Support, Demand Planning, or a related function.
• Experience supporting customer-facing operational processes in a cross-functional business environment.
• Knowledge of customer demand planning, fulfillment, order management, revenue-related processes, and order-to-cash concepts.
• Strong analytical, organizational, communication, coordination, and problem-solving skills.
• Experience with ERP systems, Microsoft Excel, and operational reporting tools; SAP is preferred.

Nice to have

• Experience in the semiconductor, capital equipment, manufacturing, or technology industry.
• Experience supporting strategic customer accounts.
• Experience with delivery management, contract administration, revenue assurance, data analytics, and business systems.
• Experience working effectively in a fast-paced, matrixed environment.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Potential eligibility for bonus and stock award programs.
• Collaboration with teams across North America and Europe.