Customer Quality Engineer (Semiconductor)

Location: Singapore, Singapore

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Drive corrective actions and resolve customer issues in collaboration with field service focal points, Customer Engineers, suppliers, and cross-functional teams.
• Facilitate monthly and quarterly customer quality reviews and develop KPIs, metrics, and measurement standards.
• Coordinate investigations using TrackWise, Advanced Problem Solving, statistical analysis, and failure analysis reports.
• Prepare internal teams for QMS reviews and ISO certification audits, including local pre-audits.
• Provide quality tools and methods training to employees, suppliers, and customers.
• Identify systematic high-volume problems and implement measures to prevent recurrence.

Requirements

• Intermediate knowledge and practical experience with quality tools and methods.
• Proficiency in the Advanced Problem Solving methodology.
• Experience defining corrective actions and modifying processes to prevent recurring issues.
• Ability to analyze multiple information sources and solve complex quality problems.
• Ability to explain sensitive information and build consensus across teams.
• Willingness to travel approximately 10% of the time.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs supporting personal and professional growth.
• Regular employment with full-time status.
• Relocation is not available for this position.