Senior Client Service Advisor-2 (Merchant Services)

Location: Hagerstown, Maryland, United States; office workplace type. Applicants must be currently authorized to work full-time in the United States. Immigration sponsorship is not available.

Company

hirify.global is a national bank providing financial and merchant services.

What you will do

• Resolve complex client servicing escalations across multiple workflow channels during onboarding and ongoing account management.
• Provide expert guidance on POS terminals, payment gateways, and value-added reseller integrations.
• Analyze statements and fees, reprice accounts, maintain accounts, and investigate billing, funding, and chargeback issues.
• Guide clients through PCI compliance discussions and educate them on system usage, best practices, and issue prevention.
• Partner with Sales, Operations, and third-party providers to support client activation, retention, and revenue protection.
• Identify root causes, resolve inefficiencies, and contribute to continuous improvement initiatives.

Requirements

• Bachelor’s degree.
• At least five years of experience in merchant services or a related industry.
• Strong analytical, problem-solving, communication, prioritization, and multitasking skills.
• Experience building effective relationships with internal teams, clients, and external partners.
• Current authorization to work full-time in the United States is required; immigration sponsorship is not available.
• Knowledge of software including Word, Excel, and Salesforce, with the ability to learn additional systems quickly.

Nice to have

• Advanced back-office operations expertise, including interchange qualification analysis and ACH reject resolution.
• Experience executing compliance-related projects and working with third-party gateway and payment processing platforms.
• Experience with Clover products and platforms.

Culture & Benefits

• Office-based workplace with specific work arrangements provided by the hiring team.
• Eligibility for an applicable incentive compensation plan.
• Health insurance, wellness programs, life and disability insurance, and retirement savings plan.
• Paid leave programs, paid holidays, and paid time off.
• Equal opportunity and tobacco-free hiring practices.