ChoicePay Support Specialist Lead (Payments)

Location: Columbus, OH, United States. Workplace type: Office.

Company

hirify.global is a banking organization providing financial services and commercial payment solutions.

What you will do

• Lead and support payment support specialists through daily guidance, coaching, performance expectations, and accountability.
• Coordinate ChoicePay campaign readiness, execution, work assignments, client support activity, and operational follow-up.
• Support campaign setup, payee file review, screening processes, data validation, activation readiness, and post-launch monitoring.
• Perform quality control for campaign setup, billing support, documentation retention, and operational control evidence.
• Resolve complex client, payee, vendor, and internal partner escalations while collaborating with Product, Technology, Sales, Risk, and Compliance.
• Monitor service levels, workload trends, ticket activity, billing support, and campaign volumes; maintain procedures and recommend improvements.

Requirements

• Bachelor’s degree.
• 5+ years of related experience in operations, payments, financial services, client support, or a related field.
• Experience with team guidance, workflow coordination, coaching, quality control, and operational escalation support.
• Ability to work in an office-based role in Columbus, Ohio.

Nice to have

• Supervisory or team leadership experience in banking, payments, or operations.
• Knowledge of ChoicePay, virtual cards, ACH, check payments, or other commercial payment solutions.
• Advanced Microsoft Office skills, particularly Excel and reporting tools.
• Experience with process improvement, operational controls, quality assurance, and risk management.

Culture & Benefits

• Office-based workplace designed to support collaboration and strong team connections.
• Certain positions may be eligible for a flexible combination of in-office and work-from-home arrangements, subject to hiring team confirmation.
• Equal opportunity employer with a tobacco-free hiring practice.