Sr Client Service Advisor (Merchant Services)

Location: Hagerstown, Maryland, United States. Workplace type: Office. Applicants must be currently authorized to work full time in the United States; immigration sponsorship is not available.

Company

hirify.global is a banking organization providing financial and merchant services.

What you will do

• Resolve complex client servicing escalations across multiple workflow channels.
• Support new-client onboarding and ongoing account management, including account maintenance and activation.
• Provide advanced technical support for POS terminals, payment gateways, and VAR integrations.
• Analyze statements and fees, reprice accounts, and investigate billing, chargeback, and funding issues.
• Guide clients through PCI compliance and educate them on system usage, best practices, and issue prevention.
• Work with Sales, Operations, and third-party providers to support client retention and revenue protection.

Requirements

• Bachelor’s degree.
• At least 5 years of experience in merchant services or a related industry.
• Strong analytical, problem-solving, communication, prioritization, and multitasking skills.
• Experience building effective relationships with internal teams, clients, and external partners.
• Advanced knowledge of back-office operations, including interchange qualification analysis, ACH reject resolution, and compliance-related projects.
• Knowledge of third-party gateway and payment processing platforms, plus experience with Word, Excel, Salesforce, and Clover.

Culture & Benefits

• Office-based work environment with possible flexible arrangements for eligible positions, as determined by the hiring team.
• Health insurance, wellness programs, life and disability insurance, and retirement savings plan.
• Paid leave, paid holidays, and paid time off.
• Eligibility to participate in an applicable incentive compensation plan.