Account Manager - Merchant Services (Payments)

Location: Hagerstown, Maryland, United States. Workplace type: Office; occasional travel may be required for client meetings and team initiatives.

Company

hirify.global provides banking and merchant services for commercial and large-account clients.

What you will do

• Manage daily operational tasks for commercial and large-account merchant services relationships.
• Support the Merchant Services Relationship Manager with strategic initiatives, client materials, account plans, and commitments.
• Serve as a primary client-service contact, troubleshoot issues, coordinate internal teams, and escalate complex matters.
• Facilitate merchant onboarding, account setup, pricing, configuration, and ongoing account maintenance.
• Coordinate with product, operations, risk, and compliance teams to resolve operational matters.
• Prepare account reports, transaction summaries, performance data, and maintain accurate CRM and internal-system records.

Requirements

• Bachelor’s degree.
• 10+ years of experience in merchant services, payments, financial services, or account/client support.
• 10+ years of experience managing multiple priorities and deadlines simultaneously.
• 10+ years of experience with CRM systems, reporting tools, and Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Strong communication, interpersonal, collaboration, organization, accuracy, and follow-through skills.

Culture & Benefits

• Office-based work environment with specific arrangements provided by the hiring team.
• Health insurance, wellness programs, life and disability insurance, and retirement savings plans.
• Paid leave programs, paid holidays, and paid time off.
• Eligibility to participate in an applicable incentive compensation plan.