Merchant Services Relationship Manager (Payments)

Location: Conroe, Texas, United States

Company

hirify.global provides banking and merchant services, including payment-card processing and related client solutions.

What you will do

• Serve as the primary contact for internal and external clients regarding implementation escalations, service issues, and inquiries.
• Manage end-to-end merchant onboarding, including application boarding, quality control, terminal file builds, equipment orders, activation calls, and training.
• Research and resolve Level 2 service escalations and operational issues with potential financial, compliance, or reputational impact.
• Manage, retain, and grow a portfolio of high-value merchant relationships with annual merchant-services revenue of up to $10,000.
• Build relationships with client contacts and internal stakeholders, participate in business reviews, and identify additional products and services.
• Support process documentation, system enhancement requests, defect management, and vendor oversight.

Requirements

• Bachelor’s degree in business or a related field, or an equivalent combination of education and experience.
• At least 2 years of experience in payment-card processing and/or the financial industry.
• Proven success in customer service and customer relationship management.
• Strong communication, presentation, analytical, negotiation, documentation, and problem-solving skills.
• Excellent organizational and time-management skills, with the ability to meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office, including Word and Excel; ability to travel approximately 10% if required.

Culture & Benefits

• Full-time position with collaboration across clients, banking partners, Merchant Sales, Operations, and other departments.
• Role requires working under stress, meeting deadlines, and operating related equipment.
• Physical requirements may include lifting, moving, or carrying approximately 10 pounds when necessary, subject to accommodation.
• Equal opportunity employment is provided in accordance with applicable federal, state, and local laws.