Customer Success Manager (Defense)

Company

hirify.global is an early-stage startup building state-of-the-art software solutions for mission-critical environments.

What you will do

• Work onsite with customers to scope products, gather feedback, and provide training and support.
• Deliver product demos and drive expansion revenue by identifying new use cases and feature opportunities.
• Act as the voice of the user to influence the product roadmap and collaborate closely with engineering teams.
• Develop and maintain relationships with executive-level stakeholders in defense and civil agencies.
• Define and scale customer operations, project management, and forecasting processes.

Requirements

• Active DoD Secret clearance or higher required at time of hire.
• US citizenship required due to ITAR/EAR and government contract obligations.
• 2–5 years of experience in technical customer workflows and product feature development.
• Ability to travel up to 50% domestically and OCONUS.
• Technical fluency and aptitude for problem-solving in ambiguous environments.

Nice to have

• Active TS or TS/SCI clearance.
• Experience in defense, intelligence, or national security sectors.
• Background in early-stage startups.
• Existing relationships with DoD or civil agency stakeholders.

Culture & Benefits

• Competitive salary with significant equity upside.
• Annual merit refreshes based on impact.
• Opportunity to define role and strategy in a growing startup.
• Direct impact on mission-critical workflows and novel problem-solving.