Mission Success Manager / Customer Success / Account Manager - Federal National Defense Security Intelligence Community (D.C. Area) (AI)

Location: Hybrid position based in the Washington, D.C. area, with onsite work at customer locations in Northern Virginia 2–3 days per week and additional travel as needed.

Salary: $150,000–$230,000 USD per year.

Company

hirify.global develops secure, reliable AI systems and intelligent infrastructure for government and enterprise customers, including mission-critical environments.

What you will do

• Represent customer needs internally and communicate hirify.global’s capabilities to government and enterprise stakeholders.
• Manage customer requirements, feature development projects, and hirify.global platform deployments.
• Lead customer onboarding and train administrators, champions, and end users.
• Build relationships with end users, security engineers, CISOs, and other customer stakeholders while demonstrating measurable product value.
• Partner with sales to support renewals, expansions, and churn-risk reduction.
• Collect feedback, analyze customer insights, and coordinate issue resolution with engineering.

Requirements

• SECRET or TS/SCI security clearance required.
• US citizenship or a Green Card required due to US government contract requirements.
• Significant experience as a Customer Success Manager or Account Manager working with the government.
• Willingness to travel frequently and work onsite with customers, primarily on the East Coast.
• Experience working with highly technical products and communicating with technical decision-makers.
• Strong communication and collaboration skills, including experience working with sales, product, and engineering teams, plus an understanding of AI and machine learning applications.

Nice to have

• Experience working at an early-stage startup.
• Technical background with project management tools or application development, such as Excel, SQL, or Python.

Culture & Benefits

• Work in a lean, early-stage environment where processes and products are still evolving.
• Collaborate with partners and customers across government and enterprise environments.
• Work on secure generative AI and intelligent infrastructure for critical missions.