Customer Service and Quality Assurance Coordinator – Japanese

Location: On-site in Long Island City, NY 11101

Salary: $20–$25 per hour, depending on experience

Company

hirify.global operates in a business environment involving clients, suppliers, business partners, incoming goods, and quality control processes.

What you will do

• Coordinate communication between the company, clients, suppliers, and business partners during inspections and quality control processes.
• Manage claims from overseas customers and support issue resolution.
• Negotiate with partners and suppliers in collaboration with the estimator.
• Inspect and review incoming goods with the operations team to verify compliance with quality standards.
• Follow up with customers after delivery, addressing satisfaction issues and returns.

Requirements

• Business-level English and Japanese communication skills.
• At least 2 years of customer service experience preferred.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to collaborate with internal teams and external partners in a fast-paced environment.
• Proficiency with computers and technology used for inventory and communication.
• Ability to work full-time on-site in Long Island City, New York.

Nice to have

• Understanding of supply chain logistics, common obstacles, and practical solutions.
• Experience working in a flexible work environment.

Culture & Benefits

• Full-time, non-exempt employment.
• Office-based work involving standard office equipment, keyboards, and verbal communication.
• Collaboration with senior management, operations, estimators, customers, suppliers, and business partners.