TA Service Desk Manager

Location: Tokyo, Japan — hybrid

Company

SS&C is a financial services and healthcare technology company headquartered in Windsor, Connecticut, with more than 27,000 employees across 35 countries and over 20,000 financial services and healthcare organization clients.

What you will do

• Lead a small service desk team based in Japan and conduct regular reviews, appraisals, and people development activities.
• Oversee daily transfer agency, investor AML, client servicing, account opening, KYC, and deal processing activities.
• Monitor service levels, SLAs, KPIs, procedures, controls, and quality assurance findings, providing reporting to senior management.
• Resolve operational and managerial issues, manage service delivery incidents, and ensure timely escalation.
• Develop relationships with local clients as the point of contact for service issues and queries.
• Collaborate on client-specific and regional projects while ensuring adherence to internal policies and standards.

Requirements

• 5+ years of experience in a related role, with extensive experience in a similar environment.
• In-depth knowledge of transfer agency operations and technology.
• Understanding of the financial services regulatory environment.
• Strong communication skills with local and global management and staff at all levels.
• Strong strategic leadership, risk management, control, problem-solving, and people development skills.

Culture & Benefits

• Hybrid work model and business casual dress code.
• Flexible personal and vacation time off, sick leave, and paid holidays.
• Medical, dental, vision, life insurance, social insurance, employee assistance, and annual health check-up.
• Professional development, SS&C University training, and eligible tuition reimbursement.
• Bonus scheme and eligible SS&C stock allocation.
• Commitment to diversity and inclusion.