Client Service Specialist

Location: Hybrid role based at hirify.global U.S. Headquarters in Itasca, Illinois, United States; Monday–Friday, 9:00 a.m.–6:00 p.m. Central Time. Annual department conference attendance is required.

Total compensation: $62,522 annually, including a $49,910 base salary and a $12,876 annual performance-based bonus paid quarterly.

Company

hirify.global is a global manufacturer of factory automation and quality assurance solutions.

What you will do

• Process purchase orders, price quotations, order statuses, and returns through phone and ticket-based systems.
• Communicate with customers and product specialists to ensure accurate and timely order processing.
• Follow up on customer requests through completion with accuracy and urgency.
• Identify and resolve customer inquiries and route calls to the appropriate product specialist or team.
• Follow established workflows and report inefficiencies or suggest improvements that enhance the customer experience.

Requirements

• Bachelor’s degree or higher.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Strong attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment.
• Ability to type at least 50 words per minute.
• High-speed internet access for the hybrid work schedule and availability to attend the annual department conference.

Nice to have

• Previous administrative or customer service experience.

Culture & Benefits

• Medical, dental, and vision benefits.
• 401(k) matching.
• Approximately four weeks of paid time off during the first full year.
• Promote-from-within culture with opportunities for base salary and bonus increases.
• Performance-based bonus paid quarterly.