Customer Success Manager (YouTube Creative)

Location: United States — Remote within the United States

Rate: $8,000–$10,000 per month; contract duration: 6 months

Company

hirify.global is an AI-powered, end-to-end marketing agency connecting media, creative, data, and technology to drive measurable growth for brands across 18 countries.

What you will do

• Onboard clients into the Ignite program, set expectations, and guide them through the creative delivery portal.
• Manage the end-to-end delivery process for approximately 20 or more concurrent client engagements, from brief intake through final asset delivery and handoff.
• Coordinate clients, strategists, and the Creative Delivery team, translating briefs and feedback into clear production direction.
• Track milestones, creative output, review cycles, client approvals, scope, quality, and capacity risks.
• Own budget, spend, production-cost, finance, and closeout checkpoints across the client portfolio.
• Monitor client health, identify risk and expansion signals, and improve delivery processes based on engagement learnings.

Requirements

• 4–7 years of experience in client management, project or program management, or account coordination within a digital marketing, creative production, or agency environment.
• Experience working with creative teams and video production, including a portfolio-based or high-volume delivery model.
• Experience managing multiple concurrent projects or accounts rather than a single-account engagement.
• Experience onboarding clients to proprietary platforms, portals, or workflow tools and troubleshooting basic platform issues.
• Working knowledge of project budgets, scope tracking, financial checkpoints, client communications, and timeline management.
• Experience in a media agency with YouTube or programmatic channels, plus practical knowledge of YouTube creative best practices and Google's ABCD framework.

Culture & Benefits

• Remote contract work within the United States.
• Six-month contract engagement.
• Compensation of $8,000–$10,000 per month, with potential for higher earnings over time based on individual and company performance.
• Initial offers reflect location, relevant knowledge, and experience.
• Employment visa sponsorship is not available upon hire or in the future.