2 дня назад
Technical Customer Success & Deployment Lead (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Customer Success & Deployment Lead (SaaS): Leading enterprise customer pilots and deployments from kickoff through implementation, adoption, and final outcome with an accent on deployment planning, stakeholder coordination, issue triage, and customer feedback. Focus on building repeatable implementation processes, resolving complex integration and product issues, and driving clear pilot decisions.
Location: Remote in the USA. Applicants must be authorized to work for any employer in the U.S.; visa sponsorship or transfer is not available.
Company
is a full-service consulting firm delivering technical solutions and predictable outcomes for clients.
What you will do
- Own the customer operating cadence from pilot kickoff through deployment, adoption, and final pilot decision.
- Build implementation plans, readiness checklists, milestones, dependencies, success criteria, ownership matrices, and escalation paths.
- Lead customer kickoffs, recurring deployment meetings, status updates, and escalation communications.
- Coordinate customers, GTM, Product, Partner Engineering, Security, Legal, and engineering delivery teams.
- Track usage, adoption, product health, risks, incidents, decisions, and follow-up actions while driving accountability.
- Triage customer issues, route them to the correct internal owners, and close the feedback loop with Product and Engineering.
Requirements
- Strong experience in enterprise technical customer success, implementation, solutions delivery, technical program management, or a similar customer-facing technical role.
- Experience with platform, SaaS, API-driven, integration-heavy, or technical enterprise products.
- Experience leading complex customer implementations or deployments from kickoff through production adoption.
- Ability to coordinate business, executive, product, engineering, security, and technical stakeholders.
- Strong technical fluency with APIs, integrations, environments, system dependencies, and software delivery concepts.
- U.S. work authorization for any employer is required; visa sponsorship or transfer is unavailable.
Nice to have
- Experience with identity, security, infrastructure, DNS, registry, or other technically complex platform products.
- Experience with enterprise API integrations, customer pilots, proofs of concept, or phased production rollouts.
- Familiarity with customer health metrics, adoption reporting, implementation analytics, security, compliance, and enterprise procurement.
- Experience building customer onboarding or implementation processes from the ground up.
Culture & Benefits
- Contract-based engagement.
- Work remotely from the USA.
- Early-stage, rapidly evolving environment where implementation and customer-success processes are being developed.
- Focus on expertise, integrity, transparency, and dependability.
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