Customer Success Manager

Location: Seoul, South Korea

Company

hirify.global is a global provider of software and cloud solutions helping organizations optimize software investments, modernize applications, and use cloud, data, and AI technologies.

What you will do

• Manage customer satisfaction, service adoption, and contract renewals.
• Drive Microsoft 365 and Azure adoption to increase service utilization and business outcomes.
• Build trusted relationships with customer stakeholders and executives.
• Collaborate with Sales, Technical, and Finance teams to maintain high customer satisfaction.
• Identify service delivery issues and risks and coordinate proactive resolution with internal stakeholders.

Requirements

• Associate degree or higher.
• Strong customer relationship management skills and the ability to engage diverse stakeholders.
• High attention to detail when managing customer data, service performance metrics, and action items.
• Strong organizational and execution skills, with the ability to manage multiple priorities and deliver on commitments.

Nice to have

• Fluent English.

Culture & Benefits

• Collaboration across borders in a global organization.
• Continuous learning and opportunities for professional growth.
• Exposure to leading software, cloud, data, and AI technologies.