Customer Success Manager (AI)

Location: United Kingdom - London. Travel to customer sites is expected, up to 25–30%.

Company

hirify.global is a global software company providing AI, cloud, digital customer experience, financial crime prevention, and public safety solutions to more than 25,000 businesses.

What you will do

• Own customer success across assigned enterprise and high-complexity accounts.
• Build customer relationships, conduct success reviews, and understand operational goals and success criteria.
• Drive adoption and value realisation of contact centre, AI, cloud, and digital CX capabilities.
• Coordinate Technical Support, Professional Services, Product Management, Engineering, and other hirify.global teams to deliver customer outcomes within SLA.
• Present usage, adoption, realised benefits, ROI, risks, opportunities, and next steps to customer stakeholders.
• Support customers through implementation, go-live, post-go-live adoption, health management, and escalations.

Requirements

• Bachelor’s degree in Computer Science, Business Information Systems, or a similar field, or equivalent experience.
• 6+ years of experience in Customer Success, Technical Account Management, Service Delivery, or similar customer-facing roles in SaaS, telecommunications, or contact centre environments.
• Strong knowledge of contact centre platforms, functionality, and design.
• Ability to translate technical and AI-driven capabilities into business value and measurable outcomes.
• Experience managing multiple customer accounts and balancing technical discussions with executive-level relationships.
• Excellent analytical, problem-solving, communication, and customer engagement skills; proficiency in Microsoft Office.

hirify.global-to-have">hirify.global to have

• Understanding of networking, VoIP, contact centre infrastructure, TCP/IP, SIP signalling, and telecommunications architecture.
• Familiarity with databases, SQL concepts, or scripting fundamentals.
• Experience with AI, analytics, automation, or digital CX technologies.
• Dutch language skills.

Culture & Benefits

• Work in a fast-paced, collaborative, and creative environment.
• Access learning and internal career opportunities across roles, disciplines, domains, and locations.
• Join a global company with more than 8,500 employees across 30+ countries.
• Contribute to products used by global businesses, including 85 of the Fortune 100 corporations.