Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing post-sales relationships and value realization for enterprise contact center solutions with an accent on AI-driven capabilities and measurable ROI. Focus on driving product adoption, fostering long-term customer loyalty, and acting as a trusted advocate for complex high-touch accounts.

Location: Based in London, United Kingdom, with up to 30% travel to customer sites.

Company

hirify.global is a global leader in AI-powered software solutions used by 25,000+ businesses to deliver exceptional customer experiences, combat financial crime, and ensure public safety.

What you will do

• Own the end-to-end customer success lifecycle for a portfolio of enterprise accounts.
• Drive product adoption and demonstrate measurable business outcomes and ROI.
• Serve as a trusted advisor, connecting technical capabilities to customer business goals.
• Partner with internal cross-functional teams to resolve issues and ensure service delivery within SLAs.
• Conduct regular success reviews and executive engagements to track progress and identify growth opportunities.
• Support customers through go-live phases to build long-term confidence and maturity in using the platform.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or similar roles within SaaS, telecommunications, or contact centers.
• Bachelor’s Degree in Computer Science, Business Information Systems, or equivalent experience.
• Strong ability to translate complex AI-driven capabilities into business value.
• Proven track record of managing multiple enterprise customer accounts simultaneously.
• Excellent communication and analytical problem-solving skills.
• Proficiency in Microsoft Office and general technical acumen.

hirify.global-to-have">hirify.global to have

• Dutch language skills (highly desirable).
• Familiarity with contact center infrastructure including VoIP, SIP signaling, and TCP/IP.
• Understanding of database/SQL concepts or scripting fundamentals.
• Experience with AI, analytics, or automation technologies.

Culture & Benefits

• Fast-paced, collaborative, and innovation-focused environment.
• Market-leading organization with global career growth opportunities across 30+ countries.
• Opportunity to work with cutting-edge AI and cloud technologies in a high-impact role.
• Collaborative team structure with access to expert internal resources.