Senior Desktop Support Specialist

Location: UNO Center - New Orleans, Louisiana, United States

Company

hirify.global is a banking organization providing financial services and internal technology operations.

What you will do

• Provide Level 2 desktop and application support to bank personnel and business units.
• Diagnose and resolve operating system, hardware, software, peripheral, and user-operation problems.
• Monitor business-unit systems, identify errors and inefficiencies, and support database structures and applications.
• Install and configure operating systems, software packages, monitors, keyboards, printers, disk drives, and other peripherals.
• Manage service desk tickets and coordinate activities with help desk, network services, and other information systems groups.
• Provide guidance and mentoring to Desktop Services technicians and team members while delivering Level 1 support as needed.

Requirements

• Bachelor's degree from a four-year college or university, two to four years of related experience and/or training, or an equivalent combination.
• In-depth knowledge of business-unit applications, databases, and database structures.
• Ability to communicate effectively in English orally and in writing.
• Ability to analyze technical procedures and regulations, write reports and manuals, and present information to managers, clients, customers, and the general public.
• Availability to work nights, weekends, and holidays when required, participate in an on-call rotation, and travel occasionally.

Culture & Benefits

• Internal technology support role serving personnel across bank business units.
• Potential participation in an on-call rotation.
• Occasional travel may be required.
• No supervisory responsibilities.