IT End User Services Analyst

Location: Westerville, Ohio, United States; onsite support is required. The role requires 10% travel and candidates must be legally authorized to work in the United States. Visa sponsorship is not provided.

Company

hirify.global provides hardware, software, analytics, and ongoing services for data centers, communication networks, and commercial and industrial facilities.

What you will do

• Respond to service desk tickets and outages through phone, email, and online systems, escalating incidents when necessary.
• Provide second-level support for end-user hardware and software issues, with a strong focus on white-glove executive support.
• Install, configure, troubleshoot, and diagnose laptops, desktops, printers, mobile devices, and related software.
• Support PC replacement programs, emergency equipment exchanges, and local backup operations.
• Provide hands-on assistance during IT project implementations and collaborate with platform service teams.
• Protect the confidentiality of user data and perform additional IT support duties as assigned.

Requirements

• A+ certification or 1–2 years of experience in an end-user support environment.
• 1–3 years of experience deploying Microsoft Windows desktop operating systems.
• Basic understanding of software distribution and patch management tools.
• Experience with ITSM systems such as ServiceNow.
• Basic knowledge of network infrastructure and security principles.
• Legal authorization to work in the United States without current or future visa sponsorship.

Culture & Benefits

• Work in an environment centered on safety, integrity, respect, teamwork, and inclusion.
• Contribute to customer focus, operational excellence, innovation, and continuous improvement.
• Regular physical activity is required, including standing, kneeling, crawling, bending, climbing, and lifting 30–45 pounds.
• Travel is required for approximately 10% of the role.
• Join a global organization serving customers in more than 130 countries.