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Mortgage Loan Officer (Fintech)
Мэтч & Сопровод
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Описание вакансии
Текст:
TL;DR
Mortgage Loan Officer (Mortgage Lending): Supporting Veterans and military families by analyzing borrower information, determining loan feasibility, and guiding customers through the homebuying process with an accent on customer service, documentation, and loan-status communication. Focus on self-sourced borrower relationships, resolving application issues, educating clients on loan options, and using AI-assisted call reviews for coaching, quality assurance, compliance, training, and performance evaluation.
Location: Austin, TX, United States
Company
helps Veterans and military families become homeowners through VA lending and customer-focused mortgage services.
What you will do
- Build relationships with borrowers and determine their homebuying and financing needs.
- Analyze borrower information to assess pre-approval and loan feasibility.
- Interview borrowers and obtain or verify financial information and documentation.
- Communicate loan status, respond to questions, and educate borrowers on loan processes and product alternatives.
- Coordinate internal efforts to resolve application issues and support timely loan processing.
- Manage social media presence and analyze performance numbers to improve efficiency and meet company goals.
Requirements
- At least 2 years of current or previous Loan Officer experience in the mortgage industry.
- Excellent written and interpersonal communication skills.
- Ability to build rapport with diverse individuals and groups.
- Self-motivated, proactive, adaptable, and results-oriented approach.
- Passion for helping Veterans and military families.
Culture & Benefits
- Work focused on helping Veterans and military families become homeowners.
- Values include passion, integrity, results, and enhancing lives.
- Business calls may be recorded and reviewed with AI-assisted technology for coaching, quality assurance, compliance, training, and performance evaluation.
- Voiceprints may be collected, stored, and used as part of the call-review process.
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