Director of Customer Enablement (AI Infrastructure)

Location: On-site in San Francisco, Bellevue, or Sunnyvale, United States

Compensation: $215,000–$250,000 annually plus bonus and Restricted Stock Units.

Company

hirify.global develops vertically integrated energy and AI infrastructure, operating technology layers from energy generation to cloud services for demanding AI workloads.

What you will do

• Build and own customer onboarding strategies from contract signature through production readiness across Cloud, Managed Inference, and future products.
• Develop scalable customer education programs, including instructor-led training, workshops, technical webinars, self-paced learning, video libraries, and role-based learning paths.
• Lead enablement for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams.
• Establish documentation standards, content governance, version control, and a centralized customer and internal knowledge hub.
• Define dashboards and metrics covering onboarding completion, time to first production workload, product adoption, certification rates, support ticket reduction, and self-service adoption.
• Build and lead an organization covering onboarding, technical training, documentation, instructional design, and knowledge management.

Requirements

• Bachelor’s degree.
• 8+ years of experience leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations.
• 3+ years of experience leading managers or building enablement teams.
• Experience designing scalable enterprise customer onboarding and internal enablement programs for technical customer-facing organizations.
• Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS.
• Experience creating customer education programs, certifications, documentation, and technical learning experiences, combined with strong program management and executive communication skills.

Nice to have

• Experience in cloud infrastructure, AI, MLOps, or enterprise platform companies.
• Experience implementing an LMS or learning platform and developing customer certification programs.
• Familiarity with Confluence, Notion, GitBook, or ReadMe.
• Experience scaling enablement for global Customer Success and Support organizations.

Culture & Benefits

• Competitive compensation, equity packages, and Restricted Stock Units.
• Paid time off, holidays, leave programs, and parental leave.
• Health, dental, vision, life, disability, and mental health benefits, including employer HSA contributions.
• Professional development, tuition reimbursement, commuter benefits, cell phone stipend, and daily meal allowance.
• 401(k) retirement plan with company matching up to 4% of salary.
• Global travel insurance, emergency assistance, volunteer time off, and location-specific programs.