Engagement Manager (AI)

Location: New York City, United States; travel to customer sites approximately 10–15% of the time.

Salary: $127K–$143K annually, plus equity, a $32K–$36K bonus, and 10% variable compensation.

Company

hirify.global develops an AI-powered sales platform that analyzes field conversations, automates administrative workflows, and provides real-time insights through integrations such as Salesforce.

What you will do

• Own enterprise deployments and 60–90-day customer pilots alongside Enterprise Account Executives.
• Coordinate cross-functional work across Sales, Data Science, Solutions Engineering, and other teams.
• Train and coach users and executives through software adoption and change management.
• Develop practical expertise in LLM applications and deepen enterprise value for customers.
• Analyze customer data and business impact while improving established engagement processes.
• Serve as the internal hub for customer interests, stakeholder alignment, and successful outcomes.

Requirements

• Approximately 2+ years of customer-facing experience with ownership of customer or partner outcomes, such as B2B SaaS Customer Success, consulting, or account management.
• Experience managing software deployments or change management across multiple teams and stakeholders while meeting deadlines and driving adoption.
• Exceptional written, verbal, visual communication, synthesis, and storytelling skills.
• Ability to work proactively and independently in ambiguous, fast-moving environments.
• Strong customer focus, ownership mentality, creativity, and collaborative approach.

Nice to have

• Experience at a fast-growing startup.

Culture & Benefits

• Equity is offered.
• Work includes approximately 10–15% travel to customer sites.
• Work with a lean team backed by prominent investors and experienced technology and business leaders.
• Commitment to a diverse and inclusive workplace with equal employment opportunities.