Customer Engineer IV-DDP

Location: Shanghai, China. Travel required approximately 20% of the time. Relocation eligible.

Company

hirify.global develops materials engineering solutions and equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade semiconductor manufacturing equipment at customer sites.
• Troubleshoot complex equipment issues using diagnostic tools, digital analytics, documentation, and technical problem-solving.
• Perform preventive and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Follow and create documented procedures and published task plans.
• Communicate with customers and internal business units and lead projects when required.
• Train and mentor junior Customer Engineers.

Requirements

• Bachelor's degree.
• 7–10 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude involving pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and digital multimeters, plus advanced knowledge of wafer processing parameters.
• Effective written and verbal communication skills and basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver's license, ability to obtain a passport if travel is required, and ability to meet on-site safety and environmental requirements.

Nice to have

• Project management skills and experience leading customer and internal product meetings.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Health and wellbeing programs and employee support.
• Regular customer-site travel of approximately 20%.
• Work includes clean-room environments and use of personal protective equipment.
• Physical work may involve prolonged standing and walking, tight spaces, ladders, heights, lifting up to 35 lbs., noise, electricity, and hand and power tools.