Customer Support Engineer (Semiconductor)

Location: Qingdao, China

Company

hirify.global develops and supports advanced semiconductor manufacturing systems and provides customer-site service, maintenance, and technical expertise.

What you will do

• Analyze and troubleshoot complex technical problems escalated from first-line support or customers.
• Conduct diagnostics, document findings, and prepare comprehensive problem handovers for senior and third-line support.
• Advise customer personnel and first-line engineers during repairs, including part replacement, tool use, and equipment setting improvements.
• Prepare and execute complex maintenance and repair procedures within scheduled customer machine time windows.
• Train first-line engineers and customers on routine and non-routine equipment maintenance.
• Identify process gaps, share best practices, and contribute to technical knowledge development.

Requirements

• Bachelor’s degree in a relevant technical field such as electrical technology, mechatronics, or mechanical engineering, or comparable practical expertise.
• Knowledge of pneumatics, hydraulics, or electronics; familiarity with semiconductor processes and relevant software.
• Experience using computer applications, including data analysis, word processing, spreadsheet, and presentation tools.
• Strong knowledge of the functionality of main product modules and the primary competency or subsystem.
• Ability to solve unexpected technical disturbances and work with limited supervision.

Nice to have

• Experience in the semiconductor industry.

Culture & Benefits

• Work in a diverse and inclusive environment with equal employment opportunities.
• Collaborate with customer-site support branches, first-line engineers, senior technical experts, and third-line support.
• Develop and transfer technical knowledge within the site or cluster.