Customer Support Engineer (Semiconductor)

Location: Qingdao, China

Company

hirify.global is a leading provider of advanced technology systems for the semiconductor industry, focused on innovation and high-precision engineering.

What you will do

• Analyze and solve complex technical problems escalated from first-line support or customers.
• Conduct diagnostics, troubleshooting, and repairs on hirify.global systems within the primary competency.
• Coordinate with customer technical personnel to execute complex maintenance procedures.
• Document all technical activities, including field service reports and system problem reports.
• Train and coach first-line field engineers and customer staff on equipment maintenance.
• Identify process gaps and improvement opportunities to report to stakeholders.

Requirements

• Must be based in Qingdao, China.
• BS degree in a relevant technical field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.).
• Specialized knowledge in pneumatics, hydraulics, or electronics.
• Experience in the semiconductor industry is preferred.
• Proficiency in computer applications, including data analysis tools and office software.
• Ability to work under limited supervision while maintaining high technical standards.

Culture & Benefits

• Opportunity to work with cutting-edge semiconductor manufacturing technology.
• Commitment to a diverse and inclusive workforce.
• Professional development through knowledge build-up and technical training.
• Collaborative environment focused on problem-solving and continuous improvement.