Senior Assistant, Collections

Location: San Juan, Puerto Rico

Company

Automotive finance operations supporting customer accounts, collections, repossession, and compliance processes.

What you will do

• Manage delinquent accounts, identify overdue payments, make outbound collections calls, and negotiate payment arrangements.
• Conduct skip tracing, prepare charge-off documentation, and process missing liens, releases, and product cancellation requests.
• Coordinate agency referrals, repossession workflows, cure letters, approval processes, and required account documentation.
• Monitor agency performance and update repossession, loan servicing, host, and internal collections systems and logs.
• Resolve escalated customer and vendor issues while maintaining follow-up, service quality, and compliance.
• Participate in Kaizen projects and process improvements for the Collections department.

Requirements

• High school education or equivalent.
• 2–5 years of relevant or progressive experience in a similar field or industry.
• Intermediate MS Office knowledge, including Outlook and Excel functions such as pivot tables, SUMIF, COUNTIF, and VLOOKUP.
• Strong verbal and written Spanish and English skills required.
• Time management, collaboration, customer orientation, empathy, and problem-solving skills.
• Knowledge of state and federal compliance policies, procedures, regulations, and FDCPA requirements.

Nice to have

• Four-year college degree, BA or BS.

Culture & Benefits

• Monday–Friday schedule from 8:00 a.m. to 5:00 p.m.
• Overtime and holiday work may occasionally be required.
• Work environment focused on collaboration, respect, knowledge sharing, and professional development.
• Mandatory training is provided as required for the role.