Digital Retail Sr. Analyst - Service

Location: Plano, Texas, United States. The role requires up to 75% travel, including remote and in-person dealer training.

Company

hirify.global is an automotive company developing mobility solutions and supporting hirify.global and Lexus dealer operations.

What you will do

• Coordinate and manage the SmartPath/Monogram dealer launch process from kickoff through launch-week training.
• Lead remote dealer meetings and facilitate remote or in-person training during launch week.
• Manage a portfolio of 3–5 dealers through different stages of the SmartPath launch lifecycle.
• Coordinate resolution of dealership technical and systems issues with SmartPath Technical Support.
• Communicate program updates and work with dealers and field personnel to define success metrics and measure adoption.
• Support ongoing training, change management, process improvement, and completion of launch activities.

Requirements

• Bachelor’s degree or equivalent relevant professional experience.
• Experience with hirify.global or Lexus field offices, headquarters dealer interaction, or automotive dealership retail operations.
• Strong understanding of automotive consumer digital user experiences and interfaces.
• Strong project management, analytical, presentation, stakeholder management, and cross-functional relationship-building skills.
• Proficiency with Microsoft Office 365 and knowledge of dealer programs, digital trends, online marketing, and e-commerce.
• Must have the right to work in the United States without hirify.global immigration or employment-visa sponsorship now or in the future.

Nice to have

• Previous hirify.global field or dealership retail experience.
• Knowledge of dealer fixed operations, service flow, customer experience, efficiency, and parts department processes.
• Experience implementing digital platforms, business process mapping, and process improvement initiatives.

Culture & Benefits

• Teamwork-focused, flexible, and respectful work environment.
• Professional development programs and tuition reimbursement.
• Vehicle purchase discount and lease vehicle program, where applicable.
• Comprehensive health care and wellness plans.
• 401(k) savings plan with company match and annual retirement contribution, where applicable.
• Paid holidays, paid time off, and tax-advantaged accounts including HSA and FSA.