Account Manager

Location: United States; remote work from home. Availability required from 9:00 to 5:30 EST.

Company

hirify.global provides a proprietary software platform for telecom and MVNO customers.

What you will do

• Manage assigned customer accounts as the primary point of contact for inquiries, needs, and concerns.
• Resolve customer issues and requests promptly while maintaining high satisfaction.
• Learn and support the proprietary software platform.
• Conduct regular customer calls to review operations, performance, and challenges.
• Communicate customer feedback to internal teams and advocate for customer needs.
• Support new-customer onboarding and implementation.

Requirements

• At least 2 years of customer service experience, ideally in a B2B environment.
• US residency and availability from 9:00 to 5:30 EST are required.
• Fluent English is required.
• Strong communication, interpersonal, analytical, and problem-solving skills.
• Ability to understand customer business requirements, learn complex software applications, multitask, and work independently or collaboratively.
• Experience in telecom or MVNOs, MacOS, collaboration tools, and Google Workspace.

Nice to have

• Spanish-speaking ability.

Culture & Benefits

• Remote work from home in a quiet, dedicated workspace.
• Reliable internet access is required.
• Regular collaboration with customers and internal teams.

Hiring process

• Apply by email with a cover letter and resume.