Global Software Support Engineer

Location: Singapore, SGP

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Research and resolve internal and external equipment software application and systems issues using established procedures.
• Provide customer support through the software ticketing system and assist field engineers with reported software issues.
• Create, test, and verify installation and upgrade instructions for product releases.
• Participate in product testing, documentation reviews, user conferences, and product training.
• Provide scheduled off-hours support by pager and telephone, including customer technical training.
• Deliver status updates and reports to managers, partners, and peers.

Requirements

• Bachelor’s degree in Computer Science, IT, Electrical/Electronics, Mechatronics, or a related engineering field.
• Fresh graduates are eligible to apply.
• 0–2 years of experience with conceptual knowledge of relevant theories, practices, and procedures.
• Ability to use standard procedures to solve routine problems and make judgments based on available information.
• No supervisory responsibilities; accountable for developing technical contributions within standardized practices.
• Travel required: approximately 50% of the time.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Training and certifications are provided to build product knowledge.
• Access to company and external classes related to designated product lines and third-party software.
• Employee health and wellbeing programs support personal and professional growth.
• Relocation support is not available.