IT Service Desk Administrator (Windows)

TL;DR

IT Service Desk Administrator (IT Support): Providing first-level technical support for employees with an accent on Windows OS and Microsoft 365 troubleshooting. Focus on resolving service requests, deploying workplace hardware, and maintaining office collaboration technology.

Location: Onsite in Hwasung/Dongtan, South Korea

Company

hirify.global is a global leader in the semiconductor industry, providing the critical lithography systems used to manufacture integrated circuits.

What you will do

• Respond to IT support requests received through tickets, email, and phone.
• Troubleshoot Windows operating systems and Microsoft 365 applications.
• Manage laptop deployment, configuration, replacement, and basic hardware troubleshooting.
• Maintain and support meeting room audio and video technology.
• Assist users with printers, mobile devices, and other workplace technology.
• Track and document all support requests accurately within the ticketing system.

Requirements

• Diploma, associate degree, or equivalent practical experience.
• At least 1 year of experience in IT support, service desk, or technical support environments.
• Familiarity with Microsoft Windows 10/11 and Microsoft 365 (Outlook, Teams, Word, Excel).
• Must be based in or able to work onsite in Hwasung/Dongtan, South Korea.
• Submission of a resume in English is required.

Culture & Benefits

• Equal Opportunity Employer valuing a diverse and inclusive workforce.
• Opportunity to work within a high-tech environment at a global industry leader.
• Focus on creating a positive user experience and professional growth in IT operations.