Operations Manager - Server Support

Location: 100% onsite in Tampa, Florida, United States

Company

hirify.global provides the operational environment for a large-scale IT server support department.

What you will do

• Manage, mentor, and develop 4–8 Team Leaders overseeing 30–100 Server Support Agents.
• Run daily operations for the onsite technical support center and define KPIs, performance metrics, and team goals.
• Ensure server support tickets meet strict SLA targets and act as the escalation point for complex technical issues.
• Analyze operational data to optimize workflows, staffing, scheduling, and resource allocation.
• Guide responses to critical server incidents and outages while enforcing server-environment procedures.
• Collaborate with engineering teams to improve server reliability and support tools.

Requirements

• At least 5 years of experience in IT operations management.
• Proven experience managing teams of 30 or more technical professionals and directly managing Team Leaders or other lower-level managers.
• Strong background in IT server support, server infrastructure, operating systems, and hardware.
• Experience with enterprise ticketing systems and monitoring tools.
• Ability to work 100% onsite in Tampa, Florida.
• Exceptional communication, conflict-resolution, decision-making, analytical, and data-driven problem-solving skills.

Nice to have

• ITIL v3 or v4 certification.
• Technical certifications such as CompTIA Server+, Microsoft Certified, AWS, or Azure.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Culture & Benefits

• Leadership responsibility across a large technical support organization.
• Focus on operational excellence, professional development, and continuous service improvement.
• Exposure to enterprise server infrastructure, incident management, and engineering collaboration.