3 дня назад
Associate Technician Field Ops
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Technician Field Ops (LAN/WAN and Hardware Support): Providing onsite technical support, repairs, installations, and maintenance for customer IT equipment and services in airport or customer environments with an accent on SLA-based incident resolution, network troubleshooting, and hardware replacement. Focus on coordinating onsite interventions, testing hardware and software, managing spare equipment, and ensuring accurate service records.
Location: Phu Quoc Island, Vietnam; onsite field interventions are required. The company also offers work from home up to 2 days per week depending on team needs.
Company
provides technology and communication solutions for airports, airlines, borders, and transportation and government clients worldwide.
What you will do
- Provide field operations support to internal and external customers under customer contracts and SLAs.
- Perform onsite interventions, installations, repairs, preventive maintenance, and acceptance testing for IT equipment and services.
- Troubleshoot LAN and WAN connectivity, configure LAN equipment, and install and configure operating systems and software.
- Coordinate incident resolution with customers, the Service Desk, internal resolver groups, and third parties.
- Manage faulty equipment returns, spare replacements, replenishment, and repair cycles.
- Record field service data accurately and escalate operational issues through the appropriate channels.
Requirements
- At least 1 year of experience in onsite support and repairs of PCs, printers, and LAN/WAN equipment.
- Direct experience supporting external customers and delivering services against SLAs.
- Experience working at customer locations.
- Minimum diploma or certificate in Computer Science, Electronic Engineering, or an equivalent country IT qualification.
- Working toward CompTIA A+ certification.
- Knowledge of hardware installation and repair, LAN/WAN troubleshooting, LAN topology, operating systems, and software configuration.
Nice to have
- CCNA or an equivalent networking certification.
- Airline applications experience.
Culture & Benefits
- Inclusive, diverse environment operating across 200 countries and 60 languages and cultures.
- Flex Day arrangements to adapt the workday to personal plans.
- Flex-Location: up to 30 days per year working from any location in the world.
- Employee Assistance Program and Champion Health wellbeing platform for employees and dependents.
- Access to professional development platforms including LinkedIn Learning, Microsoft Enterprise Skills Initiative, Pluralsight, and other learning programs.
- Competitive benefits aligned with the local market and employment status.
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