Manager III, Customer Engineer (Semiconductor)

Location: Hsinchu, Taiwan

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Build and maintain relationships with customer stakeholders through regular visits.
• Manage, coach, and direct customer engineers in the district, including objectives, performance reviews, career planning, and corrective actions.
• Coordinate with product divisions on technical support, training, spare parts, reliability, and business reporting.
• Develop account and system support plans with district sales engineering and field engineering teams.
• Plan and execute system installations, including pre-facility and start-up meetings and process support identification.
• Manage escalations, RMA procedures, engineer-hour tracking, cost efficiency, and district financial forecasting.

Requirements

• Experience leading customer engineering or field engineering operations.
• Ability to analyze relevant operational factors and exercise judgment within established procedures.
• Ability to provide direction to employees and administer company policies.
• Strong interpersonal and presentation skills for gaining cooperation and presenting technical information about projects and schedules.
• Understanding of and compliance with hirify.global' Standards of Business Conduct.
• Relocation is not eligible for this position.

Culture & Benefits

• Full-time regular employment.
• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs and support.
• Travel required for approximately 10% of the time.