Senior ServiceNow Engineer (ServiceNow)

Location: Onsite in Reston, VA or Philadelphia, PA, United States

Salary: $141,850.78–$212,776.16 annually

Company

hirify.global is a Fortune 30 media and technology company providing connectivity, platforms, content, and enterprise technology solutions.

What you will do

• Lead the design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM, CMDB, TSOM, and related platform capabilities.
• Build workflows, automation, scripts, business rules, integrations, and service operations processes for incident, request, problem, change, and assurance use cases.
• Design integrations with telecom order management, OSS/BSS, and other enterprise systems using APIs, middleware patterns, and reusable frameworks.
• Support data migration and platform modernization for ITSM, CMDB, and TSOM data.
• Set development standards, conduct architecture and code quality reviews, mentor developers, and guide governance.
• Drive DevSecOps, CI/CD security automation, observability, dashboards, monitoring, testing, production support, Service Portal improvements, NOW Assist, and AI-enabled development.

Requirements

• Bachelor’s degree in computer science, engineering, information systems, or a related technical field.
• 7+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow development.
• Experience designing ServiceNow solutions for service operations, configuration data, telecom workflows, and complex business processes.
• Experience with platform logic, workflow automation, data structures, integrations, production support, monitoring, regression validation, and release readiness.
• At least 2 years of telecommunications, cable, broadband, or similar operational technology experience.
• Ability to collaborate with product owners, architects, engineers, business stakeholders, quality assurance, and operations teams.

Nice to have

• Master’s degree in a related technical field.
• ServiceNow Certified System Administrator or Certified Application Developer certification.
• Experience applying automation or AI-assisted development practices.

Culture & Benefits

• Full-time employment with benefits for eligible employees.
• Opportunities to work on large enterprise technology programs and greenfield platforms.
• hirify.global supports innovation, professional development, and investment in employee ideas.
• Eligible employees receive personalized health, financial, and wellbeing benefits.
• Most non-sales positions are eligible for a bonus.