IT Service Specialist

Location: Treviso, Italy. Relocation is not eligible. Travel is required up to 25% of the time.

Salary: €29,600–€40,700 per year.

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Provide support services to Global Information Services customers for assigned IT services.
• Follow service management processes to meet service level agreements and maintain customer satisfaction.
• Apply patches, point releases, and major service upgrades throughout the service lifecycle.
• Configure IT technologies and execute standard changes in line with change and release management policies.
• Monitor service availability and performance, report anomalies, and perform root cause analysis of outages and incident trends.
• Prepare technical and end-user documentation for assigned services.

Requirements

• Conceptual knowledge of relevant IT service theories, practices, and procedures.
• General business knowledge gained through education or previous experience.
• Ability to solve standard problems using existing procedures and analyze information to make practical judgments.
• Ability to exchange straightforward information, ask questions, and confirm understanding.
• Must be based in or work from the Treviso, Italy location; relocation support is not available.

Culture & Benefits

• Supportive environment focused on learning, professional development, and career growth.
• Health and wellbeing programs with support for personal and professional growth.
• Comprehensive benefits package.
• Potential eligibility for bonus and stock award programs, where applicable.
• Regular travel of up to 25% is part of the role.