IT Field Service Technician

TL;DR

IT Field Service Technician (IT Support): Providing on-site field service and customer support while diagnosing and resolving hardware, software, and network issues, with an accent on troubleshooting, documentation, and incident handling. Focus on managing IMAC requests, creating ServiceNow incidents, and supporting break/fix work both locally and remotely.

Location: Saint Paul, 55111

Salary: $49,900–$60,300

Company

hirify.global provides staffing for IT field service roles.

What you will do

• Provide on-site service and customer support during field visits and dispatches.
• Diagnose and resolve hardware, software, and network errors; determine effective solutions.
• Create and manage incidents in the ServiceNow platform and document resolutions.
• Handle installation, move, add, and change (IMAC) requests for IT infrastructure across office spaces, reservation centers, and airport locations.
• Generate detailed service reports and maintain clear documentation of processes and procedures.
• Monitor radio communications for ticket-related IT issues and perform regular rounds to verify customer-facing equipment functionality.

Requirements

• Proven experience in IT infrastructure support, preferably in a field service role.
• Strong troubleshooting and problem-solving skills to diagnose and resolve technical issues efficiently.
• Excellent understanding of hardware, software, and networking concepts.
• Experience with ticketing systems, preferably ServiceNow, for incident creation and management.
• Ability to document technical procedures and solutions clearly and accurately.
• Ability to travel up to 20% of the time and work independently with effective time management.

Culture & Benefits

• Long-term contract assignment (temporary assignments lasting 13 weeks or longer).
• Major medical, dental, vision, and 401k benefits for eligible assignments.
• 401k and statutory sick pay where required.
• Reasonable accommodations available during the employment process.
• E-Verify participation in certain locations as required by law.

Hiring process

• Interviews and evaluation by the staffing representative and client team.
• Employment process includes required eligibility checks (E-Verify in certain locations).