Field Services Technician

Location: Hybrid role based in the Clermont-Ferrand office, France, with occasional travel to other company locations. Evening and weekend work may be required for key IT projects.

Company

Provider of mission-critical, industry-specific ERP, supply chain management, and compliance software used by specialized organizations across multiple industries and countries.

What you will do

• Respond to IT support calls and resolve routine software and hardware problems.
• Provide cover support for 2nd- and 3rd-line incidents involving desktops, enterprise applications, printing, email, networks, connectivity, remote access, and hardware.
• Build and maintain a shared knowledge base for problem resolution.
• Apply IT standards, methods, and tools while producing clear technical and descriptive documentation.
• Prioritize, track, and complete assigned project deliverables.
• Build relationships with customers and third-party vendors to ensure agreed services are delivered.

Requirements

• At least two years of demonstrable information technology experience.
• High school graduation required; a degree in Information Systems, Information Technology, Computer Science, or Engineering is preferred.
• Strong verbal and written communication skills in French and English.
• Strong PC and laptop hardware troubleshooting skills, including printers and monitors.
• Knowledge of Microsoft Windows, Microsoft Office, network connectivity, and communication protocols.
• Good problem-solving and analytical skills, willingness to travel, and availability for evening and weekend project work when required.

Culture & Benefits

• Hybrid working model with occasional travel to other company locations.
• Work on ERP solutions serving a wide range of industries.
• Dynamic and fast-growing work environment.
• Professional development and career growth opportunities.
• Inclusive culture focused on diversity, equity, and inclusion.