Service Desk Engineer

Location: Based in Milan, Italy, within the hirify.global campus. Support may be delivered remotely or on-site, and relocation support is available.

Salary: Up to €42,000 per year, depending on seniority.

Company

hirify.global is a life science research institute using international research and advanced technologies to accelerate biomedical discovery and improve human health.

What you will do

• Provide technical support for Windows, macOS, Linux, and mobile operating systems.
• Diagnose, assess, and resolve hardware, software, network, and user-access issues through ticketing systems.
• Install, configure, modify, and repair end-user hardware, software, and peripherals.
• Manage and document helpdesk requests using ticketing and monitoring tools.
• Maintain user guides, tutorials, IT product information, asset records, licenses, and the software catalogue.
• Support colleagues across research and administration while reporting to the Service Desk Coordinator.

Requirements

• At least three years of experience in IT support, helpdesk, or desktop support within an enterprise environment.
• Knowledge of Windows, macOS, and Linux, including support for mobile operating systems.
• Proficiency with the Microsoft 365 Administration Portal and experience with MDM systems such as Jamf or Intune.
• Strong troubleshooting skills for hardware, software, and network-related issues, plus experience with ticketing and asset management tools.
• Information Technology or related diploma; a bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Fluency in English is required.

Nice to have

• Familiarity with Terminal, PowerShell, or CMD.
• Basic network troubleshooting and antivirus knowledge.
• CompTIA A+, ITIL Foundation, or equivalent certification.

Culture & Benefits

• International and dynamic workplace within a biomedical research campus.
• Permanent employment contract under CCNL Chimico Farmaceutico, Level C2.
• Flexible working policies and support for relocation to Italy.
• Competitive welfare provisions, work-life balance initiatives, and parental support.
• Researchers relocating to Italy may benefit from attractive tax provisions.

Hiring process

• Submit a CV and a motivation letter in English.
• Applications close on 31 August 2026.