iTeam Customer Engineer Manager (Semiconductor)

Location: Boise, Idaho or Phoenix, Arizona, United States. Travel required up to 25% of the time. Relocation eligible.

Salary: $88,000–$121,000 annually.

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Develop and maintain customer relationships through regular visits and engagement with stakeholders at all levels.
• Manage, coach, direct, and evaluate customer engineers within the district, including objectives, career planning, salary planning, mentoring, and corrective actions.
• Coordinate with product divisions, technical support, training, spares, reliability, sales, and field engineering teams.
• Manage account planning, system-sales support plans, financial forecasting, district cost efficiency, and business reporting.
• Plan and execute system installations, including facility preparation, startup meetings, reporting, and process-support identification.
• Manage escalations, RMA procedures, customer-engineer effectiveness measurement, and hours-tracking accuracy.

Requirements

• Bachelor's degree.
• Experience leading employees according to established policies and management guidance.
• Ability to analyze situations and data, exercise judgment, and determine appropriate action within defined procedures.
• Ability to gain cooperation and present technical information about projects and schedules.
• Understanding of and compliance with hirify.global' global Standards of Business Conduct.

Culture & Benefits

• Supportive work environment focused on learning, development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Potential eligibility for bonus and stock award programs.
• Regular travel and relocation eligibility are part of the role.