Accounting Customer Success Lead (AI ERP)

Location: New York City HQ, 7 World Trade Center; on-site

Base salary: $100,000–$160,000 per year. Additional equity and commission are offered.

Company

hirify.global is a Series A AI startup building an AI-native ERP platform for finance and accounting teams, automating general ledger, reporting, and month-end close workflows.

What you will do

• Manage key customer relationships, develop customer tiers and success plans, and lead recurring account check-ins.
• Drive ERP adoption and expansion through training, workflow optimization, and upsell or cross-sell opportunities.
• Resolve critical issues for high-tier accounts after go-live and provide support for owned accounts.
• Create and improve support SOPs, best practices, documentation, and operational processes.
• Work with Product and Engineering to report bugs, prioritize feature requests, and influence the product roadmap.
• Translate accounting requirements into hirify.global system configurations and automated workflows.

Requirements

• 4+ years of experience in ERP, accounting audit, accounting, or finance solutions.
• Experience with ERP implementation, finance professional services, or project management.
• Experience using or implementing ERPs such as NetSuite or Intacct.
• Ability to translate accounting requirements into system configurations and automated workflows.
• Strong technical aptitude, including SQL, and the ability to learn new software platforms quickly.
• Expert-level Microsoft Excel and Google Sheets skills.

Nice to have

• Professional services, consulting, or account management experience.
• Experience in an in-house or public accounting role.

Culture & Benefits

• On-site, highly collaborative team culture with high trust and high expectations.
• Equity valued at $33,000–$55,000 and commission of $10,000–$50,000.
• 15 PTO days, 12 public holidays, and full medical, dental, and vision insurance.
• Commuter benefits and 401(k) benefits.
• Relocation packages are covered.