Customer Strategy Lead (AI Legal Tech)

Location: New York, New York; on-site five days per week at offices in the Lower East Side

Salary: $130,000–$170,000 per year, plus equity

Company

hirify.global builds an AI-native legal operations platform that unifies legal data, supports end-to-end workflows, and helps in-house legal teams create measurable business value.

What you will do

• Lead customer implementation and onboarding from signed contract to live product, including workflow mapping, platform configuration, and adoption.
• Own relationships across a portfolio of accounts, serving General Counsel, legal operations leaders, and day-to-day users.
• Plan and run QBRs and business reviews to align goals, demonstrate delivered value, and establish next steps.
• Manage renewals end to end, including forecasting, stakeholder alignment, churn-risk mitigation, and expansion opportunities.
• Monitor adoption and usage, create customer health action plans, and maintain retention.
• Partner with Forward-Deployed Engineers, Sales, Product, and Engineering to ensure smooth handoffs and relay customer feedback into the product roadmap.

Requirements

• 4+ years in a customer-facing role such as implementation, customer success, account management, or consulting.
• Experience owning the full post-sales lifecycle: onboarding, adoption, renewal, and expansion, with measurable outcomes.
• Ability to map complex workflows and translate customer needs into product configuration and change-management plans.
• Strong executive presence and confidence leading QBRs with General Counsel and other senior legal stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple accounts across different lifecycle stages.
• Curiosity about AI and its impact on legal and enterprise workflows.

Nice to have

• Experience in legal technology, legal operations, or products used by in-house legal teams.
• Early-stage startup experience, including building operating playbooks.
• Management consulting or another structured, client-facing analytical background.

Culture & Benefits

• High-ownership environment with close collaboration and rigorous problem-solving.
• Comprehensive health, dental, and vision insurance, plus a 401(k).
• 12 weeks of paid parental leave.
• Flexible time off with 20+ PTO days.
• Annual learning and development stipend.
• Technology stipend with unlimited spending on AI tools; daily lunch for in-office employees.