Support Engineer

Location: Remote USA; support required during 9am–5pm Pacific Time, Monday–Friday. Some travel may be required to support offices and attend on-site team events.

Salary: $55,507–$64,355 per year

Company

hirify.global is a healthcare company improving the health and well-being of older Americans through an integrated care platform combining data, AI, clinical services, and member support.

What you will do

• Provide technical support for in-office and remote employees using ChromeOS and macOS.
• Administer and maintain Google Workspace, Jamf, Slack, and Atlassian.
• Maintain in-office AV equipment, networking, and peripherals while supporting virtual channels.
• Resolve helpdesk tickets in collaboration with internal teams.
• Improve IT operations and maintain knowledge base articles.
• Keep the digital workplace organized, secure, and intuitive.

Requirements

• Strong communication skills and a collaborative, service-oriented approach to supporting non-technical staff.
• Empathy, patience, attention to detail, and a high level of urgency when handling technical issues.
• Ability to diagnose problems and balance multiple priorities in a fast-paced, changing environment.
• Availability to support the workforce during 9am–5pm Pacific Time, Monday–Friday.

Nice to have

• Helpdesk experience supporting in-person and remote employees.
• Experience supporting SaaS tools and applying a member- or user-centric approach.

Culture & Benefits

• Full-time employees receive employer-sponsored health, dental, and vision plans with low or no premiums.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for roles below Director level.
• 401(k) program.