Senior Technical Program Manager (Contact Center AI)

Location: Palo Alto, California, United States

Annual salary: $120,000–$260,000

Company

hirify.global is a large United States auto insurer founded in 1936 and a member of the Berkshire Hathaway family of companies.

What you will do

• Manage and drive execution of the Contact Center technology roadmap.
• Coordinate cross-functional planning, intake, prioritization, sequencing, and dependency management.
• Support delivery of conversational AI, contact flow and routing, business enablement, and productivity capabilities.
• Advise executive and senior leaders by translating technical strategy into business outcomes and decisions.
• Lead complex, multiteam programs across engineering, product, and operations while managing risks, milestones, and change.
• Define KPIs and success metrics, including adoption, time-to-market, and operational health.

Requirements

• Experience driving high-impact technology, business, or product initiatives and measurable outcomes.
• Technical depth combined with a strong focus on business value.
• Experience managing ambiguity, risks, dependencies, and organizational change.
• Ability to create and present dashboards, roadmaps, and impact narratives using PowerBI, Claude, Cursor, or similar tools.
• Exceptional communication skills for explaining complex technical topics to executive and nontechnical audiences.
• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, a related field, or equivalent Contact Center experience.

Culture & Benefits

• Personalized development programs, mentorship, and certification assistance.
• Inclusive and collaborative culture focused on shared success.
• Competitive pay, benefits, and flexibility supporting employee well-being.
• hirify.global does not sponsor new applicants for employment authorization for this position.