VP of Customer Success (Healthcare AI)

Location: Columbus, Ohio; onsite, forward-deployed role requiring attendance at the client site 5 days per week. Candidates must be based in Ohio and travel periodically to Hippocratic AI offices, including Palo Alto, for strategic planning and team sessions.

Company

Hippocratic AI develops safety-focused generative AI and healthcare-only large language models for autonomous clinical conversations with patients.

What you will do

• Lead, coach, and develop a team of Customer Success Executives.
• Own executive relationships with major health system clients, including CNOs, CMIOs, and COOs.
• Lead enterprise implementations, workflow adoption, onboarding, training, and clinical workflow integration.
• Define, track, and communicate clinical, operational, and financial success metrics with health system leadership.
• Partner with Product, Engineering, and Sales to incorporate customer insights into product and go-to-market strategy.
• Represent the company at conferences, webinars, and healthcare AI industry forums while supporting team hiring and onboarding.

Requirements

• 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles with or within health systems.
• Experience leading teams responsible for enterprise accounts and delivering impact across large, matrixed provider organizations.
• Deep knowledge of clinical workflows, operational processes, and care delivery models, especially nursing or revenue cycle.
• Experience leading cross-functional initiatives in a startup or high-growth technology environment.
• Strong executive presence and communication skills, with the ability to influence clinical and operational leadership.
• Demonstrated success in enterprise implementation, change leadership, and delivering measurable healthcare innovation results.

Nice to have

• Experience with AI, digital health, or clinical decision support tools.
• Background in consulting, health technology, or clinical operations transformation.
• Exposure to healthcare regulatory, compliance, or data governance considerations.

Culture & Benefits

• Work alongside physicians, hospital leaders, AI researchers, and technology experts.
• Operate in a startup and high-growth environment focused on healthcare transformation.
• Build scalable customer success practices, metrics, and processes for a growing client base.
• Participate in strategic planning and team sessions at Hippocratic AI offices.