Manager, Customer Success - Beneficial Deployments (AI)

Location: San Francisco, CA or New York City, NY; hybrid, with staff expected to work from an office at least 25% of the time

Annual salary: $265,000–$320,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Manage and develop a team of 4–8 Customer Success Managers supporting strategic nonprofit accounts.
• Act as a player-coach by owning strategic accounts, driving partner outcomes, and modeling customer success best practices.
• Shape account strategies, product launches, adoption programs, expansion motions, and value realization across nonprofit and mission-driven organizations.
• Build scalable customer success processes, success-planning frameworks, QBR templates, operational systems, and sector playbooks.
• Partner with Sales, Product, Engineering, Partnerships, Marketing, and Policy to improve customer outcomes and extend implementation capacity.
• Represent Anthropic in nonprofit and mission-driven sector forums, manage escalations, and develop customer advocacy programs.

Requirements

• 7+ years of experience in customer success, account management, or customer-facing roles, including 3+ years of frontline management experience.
• Experience with nonprofit organizations and an understanding of nonprofit budgets, grant funding, board governance, resource constraints, and impact metrics.
• Experience building and managing customer success teams in nonprofit, SaaS, API, or AI/ML environments.
• Technical fluency sufficient to understand AI/ML products and lead technical customer conversations.
• Strong executive presence, business acumen, ROI articulation, and customer outcome management skills.
• Bachelor’s degree or equivalent education, training, and professional experience.

Nice to have

• Passion for responsible AI development and helping organizations adopt advanced technology.

Culture & Benefits

• Collaborative environment focused on trustworthy, steerable AI and high-impact research.
• Competitive compensation, benefits, and optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and an office environment designed for collaboration.
• Visa sponsorship is available, although sponsorship cannot be guaranteed for every role or candidate.