Manager IV, Field Service Engineer (M4)

Location: Austin, TX, United States

Salary: $112,000–$154,000 per year

Company

hirify.global develops materials science and engineering solutions and provides equipment and services for semiconductor chips and advanced displays.

What you will do

• Forecast financial, workforce, and operational requirements for startup, warranty, service agreement, and paid service activities.
• Manage system startups, local inventories, RMA procedures, warranty costs, and days sales outstanding.
• Ensure customer satisfaction, system performance, guaranteed uptime, and timely escalation of system downtime.
• Identify service agreement opportunities in partnership with marketing and sales.
• Interview, hire, train, and develop customer engineers while setting goals and career development plans.
• Promote safety, quality improvement, reduced cycle times, and continuous improvement of technical performance.

Requirements

• Associate's degree required; bachelor's degree preferred.
• In-depth understanding of concepts, theories, and principles in the relevant job family.
• Experience resolving technical, operational, and organizational problems.
• Ability to manage a generally homogeneous team and adapt priorities to service and operational challenges.
• Ability to guide and influence internal stakeholders and external customers.
• Travel required: approximately 10% of the time.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Health and wellbeing programs with comprehensive employee benefits.
• Additional compensation may include bonus and stock award programs, where applicable.
• Work is governed by hirify.global' Standards of Business Conduct and ethical principles.