Manager, Field Service (Packaging Equipment)

Location: Visalia, California, USA; onsite and remote customer support, with domestic and international travel of up to 20%.

Base salary: $85,000–$115,000 per year.

Company

hirify.global develops packaging and automation solutions, with Serpa Packaging Solutions specializing in customized end-of-line machinery for pharmaceutical, food and beverage, household, tobacco, pet food, and dairy markets.

What you will do

• Lead and manage the Field Service Group delivering onsite and remote customer support worldwide.
• Oversee equipment installation, upgrades, retrofits, troubleshooting, maintenance, repairs, and training.
• Assign and prioritize customer support cases, schedule technicians, and coordinate service resources.
• Track service performance, resource utilization, productivity, profitability, customer deadlines, and satisfaction.
• Coordinate field support events with Engineering, Fabrication, Purchasing, Assembly, Shipping, and third-party vendors.
• Manage service contracts and records, handle after-hours service requests, and support field operations at customer locations.

Requirements

• 5+ years of experience maintaining or repairing electro-mechanical equipment.
• Strong customer service, written and verbal communication, leadership, and team-management skills.
• Experience managing customer relationships and responding promptly to internal and external customer needs.
• Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word.
• Ability to travel domestically and internationally when necessary, up to 20%.
• Employment eligibility in the United States is verified through E-Verify.

Nice to have

• Electrical and PLC equipment experience.

Culture & Benefits

• Open, communicative work environment that encourages individual initiative.
• Career growth opportunities within a growing global organization.
• Medical and dental programs, life insurance, paid time off, and a retirement savings plan with company match.
• Benefits eligibility begins on the first day of employment.