Associate Operations Manager, Service Operations, Labs - DoorDash Dot (Robotics)

Location: Dublin, Sunnyvale, or San Jose, California; must be located in the Bay Area and work 100% on-site in the office.

Salary: $101,400–$149,000 USD base salary annually, plus potential equity grants.

Company

hirify.global Labs is an independent hirify.global team developing robotics and automation solutions for long-term last-mile logistics.

What you will do

• Lead new and experienced service technicians to maximize uptime and fleet utilization.
• Build a safety-first service operation and maintain accountability for tools and equipment.
• Manage local work order and parts flows and ensure adherence to service SOPs.
• Partner with Service Engineering on tooling, jig requirements, and field deployment of new platforms.
• Track technician productivity and operational KPIs, including explaining performance variances.
• Develop service technicians and flex to nights or weekends for operational oversight and spot checks.

Requirements

• 6+ years of experience in service operations, field service, or technical operations.
• 2+ years leading service technicians or field teams with ownership of performance and execution.
• Strong experience with work order systems and operational KPIs such as MTTR, MTBF, throughput, and SLA.
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts.
• Valid U.S. driver's license and successful completion of a motor vehicle record check required.
• Ability to operate in fast-paced, ambiguous environments and drive results through others.

Nice to have

• Experience with robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems.
• Mobile or field service background.
• Familiarity with MaintainX, JIRA, or similar service platforms.
• Exposure to diagnostics, APIs, scripting, Python, or GitHub.

Culture & Benefits

• Safety-first operating environment focused on continuous improvement.
• 401(k) plan with employer matching and equity grant opportunities.
• Medical, dental, vision, disability, and basic life insurance.
• Paid parental leave, paid time off, paid sick leave, and 11 paid holidays.
• Wellness, commuter, family-forming, and mental health benefits.