Associate Manager Product Operations, Autonomy Commercialization - DoorDash Dot (Robotics)

Location: San Francisco, California, United States

Salary: $85,400–$125,500 USD per year, plus potential equity grants.

Company

hirify.global Labs is an independent hirify.global team exploring robotics and automation to transform last-mile logistics.

What you will do

• Own merchant adoption and performance KPIs for autonomous delivery, including handoff success rate, dwell time, interaction quality, and merchant CSAT.
• Build and scale merchant onboarding playbooks covering initial conversations, training, go-live, and steady-state operations.
• Partner with sales, account management, and field operations to recruit merchant cohorts and design experiments for merchant-facing features and handoff models.
• Establish performance benchmarks and operating cadences that hold merchants and internal teams accountable.
• Turn merchant complaints, edge cases, and frontline observations into prioritized product and engineering inputs.
• Represent merchant constraints in product reviews, roadmap planning, and launch decisions.

Requirements

• Bachelor's degree in business, operations, or a related field, or equivalent experience.
• 3–6 years of experience in strategy and operations, merchant or partner success, product operations, business strategy, or a related field.
• Experience owning partner-facing KPIs and building operational mechanisms such as onboarding flows, performance reviews, escalation paths, and feedback loops from scratch.
• Comfort working directly with merchants and on-the-ground operations teams.
• Strong metric-driven problem solving, communication, and cross-functional collaboration skills.
• Ability to act independently in ambiguous, early-stage environments.

Nice to have

• Experience launching new technology, hardware, or operationally complex products with external partners.

Culture & Benefits

• Work on robotics and automation used to redefine last-mile logistics.
• 401(k) plan with employer matching.
• Medical, dental, and vision insurance, disability and basic life insurance.
• Paid parental leave, paid time off, paid sick leave, and 11 paid holidays.
• Wellness, commuter, family-forming, and mental health benefits.
• Equity grant opportunities may be included in compensation.